As part of the HP Preferred Partner Program, DSS are currently a ASDP (Authorised Service Delivery Partner). This allows DSS to carry out warranty and HP Care Pack services on behalf of HP. HP Care Pack Services cost-effectively upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission-critical. And they cover all the IT products your business relies on: servers, storage, networking, desktops, mobile computing, printing and imaging, and software.
Benefits of HP Care Packs:
- Peace of mind – they provide improved support for an extended period
- Single, up-front payment – they are easy to budget for and remove the potential for unplanned parts or labour expenditure
- Support is delivered by HP authorized technicians
- Protect your investment in HP equipment by minimising downtime
- Access to web support
All engineers are qualified to specialized standards and DSS are required to adhere to strict policies and procedures to ensure all audit requirements are met.
To find out and search for specific carepaq information or to browse the range of HP Carepaq servies that are offered, check out HP Carepaq central by clicking here.
In addition to HP warranty services, DSS also carry out warranty serivces on behalf of all the other major vendors including Sun, IBM, Lenovo and Toshiba.