Warranties
Accreditation
Warranties
As part of the HP Preferred Partner Program, DSS are currently a ASDP (Authorised Service Delivery Partner). This allows DSS to carry out warranty and HP Care Pack services on behalf of HP. HP Care Pack Services cost-effectively upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission-critical. And they cover all the IT products your business relies on: servers, storage, networking, desktops, mobile computing, printing and imaging, and software.
Benefits of HP Care Packs:
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Peace of mind – they provide improved support for an extended period
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Single, up-front payment – they are easy to budget for and remove the potential for unplanned parts or labour expenditure
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Support is delivered by HP authorized technicians
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Protect your investment in HP equipment by minimising downtime
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Access to web support
All engineers are qualified to specialized standards and DSS are required to adhere to strict policies and procedures to ensure all audit requirements are met.
Click
here
to go to the HP Care Pack Finder!
DSS are also a Lenovo/IBM tier 1 partner. This also allows DSS to carry out warranties on behalf of the manufactuers.
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Accreditations
The numerous accreditations that DSS have been awarded from many of the world major hardware manufacturers ensure that we provide fully authorised warranty services to clients with the full support of the relevant vendor.
DSS are committed to building long lasting relationships with the leading vendors driving the industry. This list shows the length and breadth of experience and expertise that we as a company posses.
Our business is based upon support and maintenance of IT equipment. When you partner with DSS you receive:
- Clearly defined service levels that include a fix or a loan
- Total coverage from a highly skilled nationwide engineering resource of over 40 engineers, supported by logistics management and backed up with a 10,000 square feet logistics centre
- Maximum flexibility by reacting to changes in priority whilst retaining sight of your overall business and guaranteeing business continuity
Unlike other hardware maintenance providers, we practice what we preach and use
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