Building an IT infrastructure is a significant investment in time and capital for any company. Supporting that infrastructure can be just as challenging, no matter how large your staff or budget. In today’s ever changing marketplace almost every company is looking for complete customer care that extends beyond routine support to full call ownership and routing.
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DSS provide Customer Support Services that can help you to increase your competitive position by giving you superior service at every touch point, contact us now to arrange your free site survey with us.
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IT Maintenance Contracts
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IT Support Services
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Managed Services
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DSS's maintenance & support agreements are fully customisable to suit individual customers' response time requirements. Options include two hours, four hours, next business day and so on. We also offer 24 x 7 support, 365 days a year
Contracts are flexible and can include:
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Proactive maintenance services from DSS are a complete range of services that have been designed for complete customer peace of mind. IT hardware and software problems are inevitable, but a regular check can help prevent unnecessary issues such as the downtime of a server.
IT Support Services available:
- Draw down days
- Server Health Checks
- Preventative Maintenance Services
- Configuration and Installation Services
- Moves and relocations
Preventative maintenance services can save you time and money. To read more click here |
The DSS Consulting services team offers a comprehensive managed services portfolio that features a range of sourcing solutions designed to help you achieve more, by improving the cost effectiveness of your current systems, reducing the management time spent on the existing IT estate and providing objective advice to help you realise future plans.
DSS Managed Services include:
- Outsourced Helpdesk
- Online Backup
- Remote Management Services
To read more click here
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The numerous accreditations that DSS have been awarded from many of the world major hardware manufacturers ensure that we provide fully authorised warranty services to clients with the full support of the relevant vendor.