Solutions
DSS provide a range of tailor made end-to-end services to support your entire IT environment:
- Dedicated ServiceDesk©, to take all your IT related calls, handle 1st & 2nd level technical support, route calls to resolution groups and take responsibility for closing all calls with end-user signoff.
- Expert team of Engineers, highly skilled and industry certified, delivering service to agreed customer SLA’s.
- 10,000 sq ft state-of-the-art Technical Centre located on the M50 providing 24x7 access, ServiceDesk©, test lab, workshop, configuration facilities, logistics.
- Full range of support options from basic break-fix contracts to complete outsourced IT solutions.
- Print Managed Services designed to optimise your print environment and reduce your costs.
DSS has successfully delivered Service Desk and IT Service Management (ITSM) solutions in Ireland for over 20 years. Our award-winning services*, deliver rapid value by enabling business-prioritized, ITIL-based management of IT services, assets and support.
DSS work with many of Irelands leading companies in providing efficient and leading edge service desk solutions.
*= HP Services Partner of the Year 2009, Cisco Partner of the Year award 2008
 | DSS provide Customer Support Services that can help you to increase your competitive position by giving you superior service at every touch point, contact us now to arrange your free site survey with us. |
IT Maintenance Contracts
| IT Support Services | Managed Services |
DSS's maintenance & support agreements are fully customisable to suit individual customers' response time requirements. Options include 2 hours, 4 hours, next business day and so on. We also offer 24 x 7 x 365 support
Contracts are flexible and can include:
To read more click here | Proactive maintenance services from DSS are a complete range of services that have been designed for complete customer peace of mind. IT hardware and software problems are inevitable, but a regular check can help prevent unnecessary issues such as the downtime of a server.
IT Support Services available:
- Draw down days
- Server Health Checks
- Preventative Maintenance Services
- Configuration and Installation Services
- Moves and relocations
Preventative maintenance services can save you time and money. To read more click here | The DSS Consulting services team offers a comprehensive managed services portfolio that features a range of sourcing solutions designed to help you achieve more, by improving the cost effectiveness of your current systems, reducing the management time spent on the existing IT estate and providing objective advice to help you realise future plans. DSS Managed Services include: - Outsourced Helpdesk
- Online Backup
- Remote Management Services
To read more click here |
The numerous accreditations that DSS have been awarded from many of the worlds major hardware manufacturers ensure that we provide fully authorised warranty services to clients with the full support of the relevant vendor.