Managed Services
Your IT should be a business enabler. It is designed to allow your business to operate more effectively.
Often, though, it can be just the opposite and seemingly cause unending problems and interference – costing your business money. Our aim is to help you take control of your ICT environment to ensure that you are getting the very best benefits for your business.
DSS has successfully delivered Service Desk and IT Service Management (ITSM) solutions in Ireland for over 20 years. Our award-winning services*, deliver rapid value by enabling business-prioritised, ITIL-based management of IT services, assets and support.
Managed Services Offerings include:
- ServiceDesk
- Service Management
- Systems Infrastructure Management
- IT Resource Outsourcing
- IT Support Services
- Managed Print Services
DSS work with many of Irelands leading companies in providing efficient and leading edge managed services. The numerous accreditations that DSS have been awarded from many of the worlds major hardware manufacturers ensure that we provide fully authorised warranty services to clients with the full support of the relevant vendor.
*= HP Services Partner of the Year 2009, Cisco Partner of the Year award 2008.
Tailor Made Solutions
Using ITIL best practices, DSS Managed Services provide a range of tailor-made solutions to organisations of all sizes across a wide range of sectors. We operate with transparency and working in partnership with you will ensure the provision of the correct level of services for your business. We are happy to engage for a single IT element through to a complete managed service engagement.Our aim is to enable your focus to be on your customers and to have our managed services taking care of the ICT that enables you to do just that!
Our managed services driven by ITIL best practices with a focus on continued services improvement. Our service management toolset, Cherwell, provides a full view of our managed services engagement capturing every element from a logged incident through to change management and configuration controls.
DSS provide a range of tailor made end-to-end services to support your entire IT environment:
- Dedicated ServiceDesk, to take all your IT related calls, handle 1st & 2nd level technical support, route calls to resolution groups and take responsibility for closing all calls with end-user signoff.
- Expert team of Engineers, highly skilled and industry certified, delivering service to agreed customer SLA’s.
- 10,000 sq ft state-of-the-art Technical Centre located on the M50 providing 24x7 access, ServiceDesk©, test lab, workshop, configuration facilities, logistics.
- Full range of support options from basic break-fix contracts to complete outsourced IT solutions.
- Managed Print Services designed to optimise your print environment and reduce your costs.
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