We have an exciting opportunity for the right candidate to join a professional and dynamic sales team for a 7 month fixed term contract to cover maternity leave. Ideally candidates will have experience in an IT sales support/administration area, in either distribution or the dealer channel and be highly motivated and committed to delivering excellent customer service.
Working with specified Corporate Account Manager / Managers as a backup support, and dealing directly with customers, this person should be a strong team player and will be responsible for day-to-day customer support duties. Candidates should have excellent verbal, written and organisational skills and have the ability to work on their own initiative.
Duties include:
- Build positive relationships with your allocated Customer accounts and contribute to good account management by driving solutions for day-to-day customer issues.
- Processing quotations for the customers within agreed SLA’s (this involves liasing with the suppliers securing pricing and availability)
- Place the order on the accounts system Microsoft Dynamics
- Order equipment in from suppliers.
- Email Purchase orders through to the suppliers
- Create an installation Docket and email to the technical department
- Liase with the internal departments, regarding your allocated accounts.(i.e. Accounts, warehouse, technical support.)
- Liase with the customer and inform the customer of the scheduling date for their delivery.
- Provide your allocated customers with weekly back-order reports.
- Chase outstanding orders with suppliers.
- Process visa transactions for your allocated accounts.
- Flexibility in carrying out other tasks and responsibilities, which may arise in order to achieve the overall purpose and success of the sales team.
- Work within a sales team environment.
To Apply:
Send a copy of your CV to:
Jennifer Maher
DSS
Hyde House
Adelaide Road
Dublin 2
E-mail: jmaher@decision.ie