Proactive maintenance services from DSS are a complete range of services that have been designed for complete customer peace of mind. IT hardware and software problems are inevitable, but a regular check can help prevent unnecessary issues such as the downtime of a server.
IT Support services:
Preventative maintenance services can save you time and money and ensure that your company remains focused on the its core capabilities and that systems issues do not interfere with your day to day operations.
Draw Down Days
As part of our commitment to pro-actively supporting our customers IT environment and innovating with our support offerings, DSS negotiate many contracts with “Draw Down Days”. These are a pre-agreed number of engineering support days allocated within the contract term for site visits to carry out a number of IT administration and preventative maintenance tasks on the client network. The exact nature of these are agreed at contract negotiation but typically include:
- Server Health Check
- Software Patch upgrades
- General Housekeeping
- Anti-Virus software checks and updates
- Printer preventative maintenance
- Server backup software
- Mail and Internet systems
For more details on the draw down days, please click here.
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Server Health Check and Server Patch Management:
DSS can provide regular server health checks. These health checks can include the following standard steps:
Microsoft Operating System
- Application Event Log
- Directory Services
- DNS
- File Replication Services
- Security
- System Event Log
- Microsoft Critical Patches
Server Hardware
- Integrated Management Logs
- Integrated Diagnostics (Dell/HP)
- Hard Drives
- Fans
- Array Controllers
Server Room Location
Server Patch Management:
DSS can also provide server patch management. This service is based on Microsoft SMS Server. It is relatively easy to push out new service packs or patches using these utilities but historically the problems come with not testing the deployment against applications used in the computing environment. Because of this it is important to utilise a thorough methodology in regard to pushing out service packs and patches just as one would when pursuing application deployment.
The use of virtualisation software is proving to be an invaluable tool for creating a cost effective and efficient test environment.
The following steps will be adhered to when it comes to planning, testing and performing server patching:
Identify Business Critical Applications
Install Service Pack / Patches / Hot fixes in a test environment
Run Business Critical Applications in test environment (assuming all applications)
Document successes and failures
Determine Feasibility
Receive sign-off of testing
Design Rollout Procedure
Follow change management procedures
Implement Roll Out
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Printer Preventative Maintenance Services
Are your internal IT staff spending excessive amounts of time dealing with printer issues? Do you find that over 60% of helpdesk calls are printer related and that the cost of printing is unjustified? Printers are just as critical to your business as any other IT equipment. DSS printer preventative maintenance services are designed to maintain and prolong the life of printers and to ensure their optimal performance.
The printer maintenance services provided by authorised DSS service engineers include:
- Remove toner/paper dust from the fuser assembly
- Replace ozone filter if necessary
- Restore corona transfer assembly
- Clean cooling fans, inspect bushing and fan axle
- Thoroughly inspect and lubricate machine gears
- Clean exterior cabinet, remove inks and tape residue
Upon completion, the service engineer will provide a completed checklist of actions taken as well as making any appropriate recommendations.
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