Services Group
The DSS Professional Services Group delivers solutions that optimise your investment in IT infrastructure. We design, deliver and implement robust and effective solutions that deliver measurable business benefits and that operate efficiently.
The PSG group focuses on delivering a range of IT business solutions that address significant problems around your infrastructure. For consistency and repeatability, solutions are delivered within the context of our overall delivery framework.
Enterprise and Solution Architecture Design
The design and specification of enterprise wide as well as specific infrastructure solutions is a key function of the PSG group. This stage forms the basis for outlining the detailed design and implementation of work, an assessment of the project scope and feasibility, as well as ensuring that there is a shared understanding of and commitment to the solution by all stakeholders.
Enterprise and Solution Architecture Implementation
Implementations of specified solutions developed as part of the Enterprise and Solution Architecture Design service is carried out by the PSG group. This translates the previous design stage into a realised and operational solution.
Storage Technologies
DSS’s PSG implements storage solutions to manage information through its lifecycle from storage to high availability to data archiving and local and remote backup and recovery. We can implement a unified data management solution for your mixed set of systems and applications.
Server Virtualisation and Consolidation
Server Virtualisation separates your physical server infrastructure from the systems and applications that run on it. Implementing Server Virtualisation delivers very significant benefits in reducing sever sprawl, reducing cost, improving manageability and an adaptive environment capable of providing additional resources on request.
Security Solutions
DSS design and implement security and access management and control systems that reduce the overall burden of managing security processes and procedures.
Comprehensive Business Continuity and Disaster Recovery solutions are provided that address your disaster recovery plan in ensuring that it is operable and functional in the event of a disaster.
Network Infrastructure
A full range of network solutions are provided around Cisco and Citrix-based technologies.
Mobile Infrastructure
A range of mobile solutions are provided around your infrastructure enabling remote access and teleworking solutions for your personnel.
Remote Administration and Management
DSS implement remote server administration and management systems that monitor the operation of your systems and generate signals and alarms when problems arise. DSS can then take appropriate action without having to involve your personnel.
Information Life Cycle Management
DSS implements Information Lifecycle Management (ILM) solutions that align IT infrastructure with the business based upon the changing value of information.
Maintenance and Support
DSS provide a full range of client site services that cover all aspects of your site maintenance requirements. Services provided include:
Maintenance and support options from 8 x 5 to 24 x 7
Remote monitoring and administration
Call logging centre
Warranty processing
IMAC (Installation, Move, Add and Change)
Onsite Help Desk
Project Management
Underpinning the range of infrastructure services is DSS project specification, management and delivery process.