Telephony
Advancements in technology have made a significant impact on the productivity of your employees. However, the decision to migrate to replacement technology is always challenging. Today, companies are faced with another business decision for improved savings, productivity, customer service and competitive advance – your phone system. The business decision that you have to make is not “if” but “when” will the benefits of IP Telephony solutions outweigh the useful life of your existing phone system?
DSS have access to extensive skills and expertise in delivering IP Telephony solutions around selling, designing, installing, and supporting a multi-service network solution. We can deploy and support a scalable, distributable, and highly available multi-service solution based on a converged architecture in the single office, remote site or entire enterprise.
IP Network Telephony has many benefits associated with it. These include:
- Reduced structured cabling requirements
- Greater flexibility
- Lower cost of ownership
- Ease of applications integration
With one network infrastructure supporting both voice and data traffic huge savings can be realised on infrastructure costs, personnel, and maintenance requirements. Perhaps the greatest benefit is the ease of application integration. Applications such as Cisco IP Phone Productivity Services (PPS) allow users to check e-mail, voice-mail, calendar, and personal contact information using the large LCD display and interactive soft keys on the phone. Other applications such as Computer Telephony Integration or CTI provide interaction between the telephone system and a computer network. This is particularly important in a call centre environment where computer applications and integrated voice processing can drastically improve the efficiency of the call centre.