Account management at DSS is all about teamwork. We provide our major customers with a single point of contact for day-to-day transactions and for problem solving. One e-mail address connects you with our team of sales support professionals. This means that, if your regular contact is out of the office, there is always someone available who is familiar with your product selections, your ordering policies and your service requirements.
The DSS account team works closely with vendor relationship specialists, who monitor what is happening in each product line and track changes in pricing and availability. This knowledge of the manufacturers' business enables us to identify savings for our customers, frequently undercutting resellers who base their charges on 'cost plus' rules.
Our services for major accounts include:
· Quarterly business meetings
· Monthly shipment reviews
· Vendor by vendor product roadmaps
Warranty management is a standard part of the DSS service. We hold numerous accreditations from leading hardware manufacturers. And HP, IBM and Lenovo have authorised us to provide warranty services on their behalf.
As part of our account management services, DSS provide a number of customizable reports including those in the following categories:
- Supplier Performance
- Operational Reporting
- Order Processing Metrics
- Shipping Performance
- Customer Spend
With a performance-based approach to managing the requisition-through-deployment process, we rely heavily on real-time reporting, service level metrics, and alerting. Our powerful reporting capabilities allow all parties to make the right decisions and increase efficiencies with fewer errors.