Traditional development options are off-the-shelf package or bespoke development. XRM offers a third option that lies somewhere between the two traditional options. XRM delivers the flexibility of a bespoke solution, delivered almost as quickly and cost effectively as a packaged implementation.
As a Microsoft Gold Certified Solutions Partner, DSS specialise in the delivery of custom, integrated business applications on the Microsoft Dynamics CRM and Microsoft SharePoint platforms. We provide the complete range of services required to deliver your business applications rapidly and cost-effectively; consulting, business analysis, solution design and development, systems integration and system implementation, training, support and maintenance.
Why DSS? - for more on why you should work with DSS as your trusted IT partner, click here
XRM Functionality and Framework
XRM is a rapid development platform with out-of-the-box CRM functionality, capable of instantly leveraging the .NET platform, and a vast array of Microsoft applications. The XRM platform components underlying Microsoft Dynamics CRM provide a business application platform layer that can be used to develop enterprise-class relational business applications.
Examples of the types of business applications that can be delivered through the XRM platform include:
- Case Management
- Grant Management
- Property Management
- Help Desk and Call Centre Management
- Account Management
- Stakeholder Management
- Citizen Management
XRM provides a framework that includes database, user interface, workflow and reporting engine, allowing for the rapid development of complex business applications The platform allows multiple discrete applications to be configured on the same server platform, with shared data and processes, or logically separated applications configured as required.
Next Steps
- To find out more about the benefits of Dynamics xRM and what they can deliver for your business, click here
- To contact a pre-sales consulting specialist in the area of Microsoft Dyanmics xRM to dicsuss your needs in more detail, click here.
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